WTW’s India Global Delivery Centre marks successful growth and expansion through strategic Global Transformation Programme

In the last two years, WTW has embarked on a global journey of simplifying its business to increase agility and effectiveness. There was an immense focus on transforming operations to drive savings while enhancing client and colleague experiences.

An inevitable part of this story was to foster innovation through collaboration, which WTW did by distributing and increasing its operations footprint across select locations globally; and also a focus on its delivery centres, notably, India.

Accelerated growth and a strong presence in India

He added, “Our expertise across both operations and technology has been well established. We have been in the country for over three decades, servicing all aspects of the business and functions. Over the years, we have seen tremendous growth, and most recently through the transformation programme. Our vision is to further build on this strong foundation, and partner with WTW businesses globally to solve existing and emerging clients’ challenges. Our immense subject knowledge, coupled with the depth and scale of talent present in the region, gives us the confidence to achieve this.”


WTW’s employee strength has grown from approximately 3,100 to over 4,700 in two and a half years, with more than 800 roles added through the transformation program. Its operations in India are spread across four locations- Mumbai, Gurgaon, Kolkata, and Siliguri. India is also the third-largest geography for its employees, including those in our broking and consulting business, based outside the US and the UK.

Fostering a great work culture
A critical factor in the center’s success has been its commitment to fostering a great work culture.
WTW’s India operations embody this ethos, creating an environment where employees are encouraged to innovate, collaborate, and grow. The company believes that a positive work culture is essential for driving productivity and retaining top talent.

“Our inclusive and empowering work culture in India has been a cornerstone of our success. By prioritising employee well-being and professional development, we have built a motivated and dedicated workforce that consistently delivers outstanding results,” added Sudhir Mahadevapura.

Looking ahead
The successful expansion of WTW in India marks a significant milestone in its global strategy. The company remains dedicated to furthering its growth and innovation. It is committed to investing in existing and new talent in India to support the progress of its business and clients.

About WTW
WTW (NASDAQ: WTW) provides data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets it helps organisations sharpen their strategy, enhance organisational resilience, motivate their workforce and maximise performance.