Netizens slam Flipkart after iPhone 13 orders cancelled, e-commerce giant says mostly successful deliveries & ‘less than 3% impacted due to anomalies’

As part of Flipkart’s Big Billions Days Sale, the premium iPhone 13 was announced at as low as Rs 50,000. While this may come as good news for millions, however, some seemed not too happy. An irate set of consumers took to their social media accounts to express their dissatisfaction with Flipkart’s annual sales fest.

Hours after the backlash, Flipkart issued a statement saying that 70 per cent of its deliveries were successful and that only "a minor fraction, less than three per cent was impacted due to anomalies."

On Monday, the Internet was abuzz with the complaints of several consumers who have claimed that their iPhone 13 orders have reportedly got cancelled. Not only this, many consumers had also stated that their refund via Flipkart was taking unusually long.


Several users on social media have claimed that there was a shortage of units amid heavy demand for iPhone 13. Many have attributed the soaring demand of iPhone 13 lead to the order cancellation of many.

Below are some reactions from users on Twitter.

Several users took to their social media to seek help in raising complaints over their cancelled orders.
As if orders getting cancelled was a problem, this user has been struggling to return a duplicate iPhone 13 that was delivered to her.
A user went on to call the Big Billion Days sale a scam.
A user said that her iPhone 13 was out for delivery, however, it got cancelled at the last moment.
A user said that his iPhone 13 was cancelled 20 hours after he placed the order.
Meanwhile, Flipkart has issued a clarification on the issue. The brand has said that 70 per cent of orders delivered successfully and only a minor fraction of orders were canceled due to anomalies.

"Flipkart is a customer-first ecommerce marketplace and always ensures that customers' interests are protected. We understand that close to 70% of all iPhone orders placed across cities including Guntur, Gorakhpur, and Siliguri have been successfully delivered by the Sellers. Further, a minor fraction of orders (<3% of all orders) have been cancelled by Sellers due to anomalies. As a customer focused ecommerce marketplace, we encourage sellers to prioritise the customers' orders and strive to keep them delighted with their service," said Flipkart Spokesperson.
The ninth edition of Flipkart’s The Big Billion Days Sale is being held between September 23 and September 30. The annual sales fest by Flipkart comes with a plethora of offers on a wide range of products including consumer tech, home appliances, fashion accessories, etc. Apple products, especially iPhones, are among the biggest draws of the sales fest. The portal had announced that it will allow users to pre-book products by paying Rs 1 as a token advance.

Launched in 2021, the iPhone 13 comes with a 6.1-inch Super Retina XDR display. The device is powered by Apple's A15 Bionic chip and sports a dual camera module with 12MP Wide camera and a 12MP ultra-wide camera. On the front, it features a 12MP TrueDepth camera. The iPhone 13 comes with a battery life of up to 19 hours. It has an IP68 water-resistant design and supports MagSafe accessories.