CEO Vijay Shekhar Sharma slides into Twitter user's DM over 'Paytm vs Google Pay' tweet

Following through with honest feedback is necessary for success and growth, and by the looks of it, that's one motto Paytm founder Vijay Shekhar Sharma seems to be standing by for his fintech company. Why do we say that?

Well, a Twitter user on micro-blogging site shared a screenshot of a text that he received from the Paytm boss asking for the man's honest opinion regarding the sectors in which the company could make strides.

Yes, a user named Ishant Juyal, in a separate tweet had compared pros and cons of two payment apps - Google Pay and Paytm where he talked about what works best for him as an Unified Payments Interface (UPI) app.


“For me, Paytm has always been the go to app for UPI. But yeah, the contact thingy of Gpay is better, so 1:1 transactions are easier with Gpay. For Merchant and QR, Paytm best,” he wrote on Twitter on Tuesday evening.


On Wednesday he followed it up with another tweet - a screenshot of Sharma's DM to him on the microblogging platform.

Replying to his Google Pay vs Paytm tweet, the CEO asked for feedback from the point of view of a product manager and user of the app.

“What will make Paytm be the go to app for 1:1 payments for you? Give me feedback as a product manager and user. TIA (Thanks in advance),” Sharma wrote.

This small gesture left a huge impact on Juyal, who appreciated getting a direct message from the app's founder himself.

"Imagine being the Founder of Paytm and reaching out to users for feedback. Still can't believe this happened. Who said tweeting won't take you places?" Juyal tweeted with the screenshot attached in the post.


Sharma founded Paytm in 2010. He is the son of a schoolteacher from Uttar Pradesh's Aligarh and had earlier said that he learned English by listening to rock music.

At the age of 38, he was ranked as India's youngest dollar billionaire by Forbes.