Consumer helpline gets firms to lend an ear

The National Consumer Helpline has roped in 200 companies to resolve complaints under its initiative called the “convergence system”, which has begun to yield results.

The National Consumer Helpline ( NCH), a consultancy tele-service set up in 2005, has roped in 200 companies to resolve complaints under its initiative called the “convergence system”, which has begun to yield results:

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