Internet cable breakdown affects Infosys BPO services

NEW DELHI: The BPO arm of country's second largest software exporter Infosys said on Friday that the company was experiencing a slow response time while accessing internet following a breakdown of cables in the Mediterranean sea.

"We are observing high latencies and packet drops on affected internet circuits resulting in slow response times while accessing applications, VPN, email and internet browsing," a company spokesperson said in an emailed statement.

While repair of these cable systems is expected to take about two weeks, the cable system providers are working on alternatives to mitigate this damage, the spokesperson said.

There has been damage of cable systems in Alexandria off Egypt coast, which has impacted internet connectivity and IPLC/MPLS services in India, the statement added.

However, another IT major Satyam said its BPO operations have multiple service providers and following the crisis they have rerouted their connections.

"Given our robust business continuity framework, we have succeeded in ensuring that services to our customers remain unaffected and continue meeting service level agreements," Satyam's Head (Network and Systems) Srinivasu C said.

Another BPO firm Infovision said the BPO business has not seen a major affect. "The company has a relatively large inbound business; some data has been slowed down by 5-10 seconds but the quality of our voice service remained unchanged," its President Aditya Gupta said.