WhatsApp down? What we know about the latest outage as users report videos and photos getting stuck

WhatsApp users have reported issues with the messaging platform, with the disruption appearing to affect the sharing of photos, videos, stickers, GIFs and other media files.

While text messages continued to work for some users, multimedia messages were reportedly taking longer to send or getting stuck during upload.

Read more - Samsung Galaxy Z Fold8 Ultra, Z Fold8, Z Flip8, Watch Ultra2 & Watch9 go on sale: Check price, features and offers


Reports of WhatsApp not working emerged from countries including India, the UK, France, Brazil, Canada, Mexico, Spain and Colombia, suggesting that the problem was not limited to a single region.

WhatsApp Users Unable To Send Photos And Videos

Several users said they could send and receive text messages but were unable to upload photos and videos in their chats.

In some cases, images appeared in the conversation but remained stuck while uploading. Other users reportedly saw loading icons or received prompts asking them to retry the action.

Stickers and GIFs were also reported to be affected, adding to concerns that the disruption was linked specifically to WhatsApp's multimedia services.

WhatsApp Messages Working But Media Files Stuck

For some users, WhatsApp's basic messaging service appeared to be functioning normally. Text messages could be sent and received, while attempts to share larger media files failed or took an unusually long time.

The difference between text and multimedia functionality led many affected users to believe that the problem was related to WhatsApp's media-upload services rather than their individual internet connections.

As complaints increased online, one user summed up the problem by writing that it appeared that multimedia was affected.

WhatsApp Outage Reported In India, UK And Other Countries

The WhatsApp issue was reported by users across multiple regions, including India, the United Kingdom, France, Brazil, Canada, Mexico, Spain and Colombia.

The spread of reports across different countries indicated that the problem could be wider than a local network or device issue. However, the exact scale of the disruption and the number of affected users were not immediately clear.

WhatsApp Not Working? Users Try Common Fixes

Several users attempted standard troubleshooting methods to determine whether the problem was caused by their devices or internet connections.

These included restarting smartphones, switching between Wi-Fi and mobile data and reinstalling WhatsApp. However, some users said these steps did not resolve the issue, particularly when trying to send photos and videos.