AI makes mistakes, just like humans | PhonePe CPTO Rahul Chari
In this episode of the ET AI Podcast, PhonePe CPTO Rahul Chari breaks down the realities, risks, and rewards of AI in fintech. He shares how PhonePe automates 90%+ of support queries, deploys on-premise open-source models for data privacy, and uses AI guardrails to fight fraud without sacrificing human explainability.
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