Forgot your Income Tax e-filing password? Here's how to reset it without access to your registered mobile number

Taxpayers who no longer have access to the mobile number registered on the Income Tax e-filing portal or the one linked to the Aadhaar card can still reset their password. The Income Tax Department offers multiple ways to help you regain access to your account, including using a Digital Signature Certificate (DSC), net banking, or by submitting a request through an email.

How to reset your password without your registered mobile number

Chartered accountant Naveen Wadhwa, vice president, Taxmann, says, “If you do not have access to a mobile number registered with the e-filing portal or a mobile number linked with the Aadhaar card, you can reset your password using a valid DSC. A taxpayer can reset the password even if the DSC is not registered on the portal.”

However, the DSC should be linked to the taxpayer’s PAN card. Alternatively, you can also log in directly using the net banking facility, says Wadhwa.


Also read: Filing ITR for FY 2025-26? Income Tax Department shares 10 mistakes to avoid and tips to follow

What if you can't use DSC or net banking?

If these options are also unavailable, you can send a request to efilingwebmanager@incometax.gov.in. You must attach and share the following details in the request email:
A scanned copy of the taxpayer's PAN
A scanned PDF copy of identity proof (such as passport, voter identity card, driving license, Aadhaar card, or bank passbook with photo)
Scanned PDF copy of address proof (such as passport, voter identity card, driving license, Aadhaar card, or bank passbook with photo)
A written letter requesting to reset the password with valid reasons.

Important points to remember

Explaining further, Wadhwa says attach the documents in the ZIP format only; otherwise, your request will not be processed. All documents must be self-attested by the taxpayer. The request for password reset must come from the assessee’s registered email ID in the e-filing profile. Once the documents are validated, the reset password link will be sent to the email ID from which the request was received.

How to reset your password on the income tax e-filing portal

Step 1: Visit the income tax e-filing portal and click Login.
Step 2: Enter your user ID and click Continue.
Step 3: On the login page, select the Password option under Secure Access Message and click Forgot Password.
Step 4: Enter your user ID again and click Continue.
Step 5: On the Select an Option to Reset Password page, choose your preferred password reset method.
Note: The options displayed will depend on the security settings enabled for your account. You can manage these settings through the e-Filing Vault Higher Security service.

Registered user on the e-filing portal with a valid user ID