1 out of 4 customers is a victim of online fraud: Experian report

The demand for online convenience in India is linked to a heightened threat of fraud, as per the Experian’s Digital Consumer Insights 2018 report.

1 in 4 customers is a victim of online fraud
24% directly experienced fraud while transacting online
70% shared erroneous data with respect to demographics

90% Indians are consumers of digital services

India is most tolerant towards fraud among APAC countries, refusing to switch services despite fraud
57% in telcos
54% in banks
46% in retailers

50% said they are most comfortable sharing data with banks
30% are uncomfortable sharing data with branded retailers
51% will share personal data in order to avail of service offerings
53% are open to sharing data to create appropriate fraud 46% detection measures

Source: Experian India