One Vehicle, One FASTag implemented; 9 important things all FASTag users should know

The 'One Vehicle, One FASTag' initiative of the National Highways Authority of India (NHAI) has been implemented starting Monday, April 1, 2024. The 'One Vehicle, One FASTag' concept aims to deter the practice of using a single FASTag for multiple vehicles or associating multiple FASTags with one vehicle. NHAI had previously extended the compliance deadline for the 'One Vehicle, One FASTag' initiative to the end of March, considering the challenges encountered by Paytm FASTag users.

Also read: Is your FASTag KYC incomplete? Check here

Why One Vehicle, One FASTag concept was launched

"NHAI has taken this initiative after the recent reports of multiple FASTags being issued for a particular vehicle and FASTags being issued without KYC in violation of RBI’s mandate. Apart from this, FASTags are sometimes deliberately not fixed on the windscreen of the vehicle, resulting in unnecessary delays at the toll plazas and causing inconvenience to fellow National Highway users," as per a Press Information Bureau release from January 2024.

FASTag KYC

NHAI is also encouraging FASTag users to complete ‘Know Your Customer’ (KYC) process of their latest FASTag by updating KYC as per RBI guidelines. FASTags with valid balance but with incomplete KYC will get deactivated/blacklisted by banks post February 29, 2024, stated the PIB release.

Here are a few important FAQs on the One Vehicle, One FASTag initiative available on the Indian Highways Management Company (IHCML) website.

Also read: How to buy new FASTag online

Does the concept of 'One Vehicle One FASTag' imply that a vehicle owner must exclusively recharge their FASTag using a specific bank?

No, the ‘One Vehicle One FASTag’ concept indicates that a vehicle owner is permitted to have only one active FASTag for one vehicle. All the FASTags linked to a single vehicle except the latest one shall be de-activated. Acquiring multiple FASTags for a single vehicle is not permitted. However, users have the flexibility to recharge their FASTag using any bank and various payment methods such as BBPS, UPI, net banking, etc.

How can I check the status of multiple FASTags linked to my vehicle?

To check the status of multiple FASTags linked to your vehicle, you can follow below steps:

• Visit the official link: https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status
• Enter your vehicle details.
• Click “Submit.”
• View the status of all the FASTags linked to your vehicle number.

Also read: Where to buy FASTag: Full list of NHAI-authorized FASTag issuers

How do I know if my FASTag KYC is incomplete?

If your FASTag KYC is incomplete, you will receive notification via email, SMS, or through issuing bank’s application interface regarding incomplete KYC. You are requested to keep an eye on your registered communication channels such as SMS, e-mail, etc. for updates. The KYC can be updated online as per following procedure:

For FASTag issued by NHAI

• Visit https://fastag.ihmcl.com
• Login
• Update KYC Online

For FASTag issued by different banks

• Visit website – https://www.netc.org.in/request-for-netc-fastag
• Under Request for NETC FASTag, Select your FASTag issuer bank and click on the visit website link.
• Login to respective FASTag issuer bank
• Update KYC Online
• In case you have not received any notification or reminder from your bank that means your KYC is complete and no action is required from your end.

Also read: FASTag charges compared: HDFC Bank, ICICI Bank, SBI, Axis Bank, PNB, other top authorized issuers

Can a FASTag bought for my one vehicle be used for another vehicle?

No, as per guidelines FASTag is issued to each vehicle based on RC copy of the vehicle. If there is mismatch, the ETC system at the toll plaza will detect the class mismatch and the FASTag is liable to be ‘blacklisted’ by the issuer bank and no new FASTag can be issued further against that vehicle number. FASTag users are advised to desist from such practice.

What will happen if I have not upgraded my KYC post 2 years of completion as a Non-KYC wallet customer?

You will be restricted from recharging the wallet you have not upgraded your KYC post 2 years of completion as a Non-KYC wallet customer. But you will be able to use the existing balance for toll transactions till your tags are marked “Low Balance” and blocked from using further.

How do I update my KYC?

If you need to update your KYC details to upgrade from Non – KYC customer to Full – KYC customer, please follow these steps:

• You can login via the dedicated customer web portal in the provided link https://fastag.ihmcl.com and use your registered mobile number and password or OTP based validation to login into the IHMCL customer portal.
• Once you login to the IHMCL customer portal, you can view the Dashboard Menu and in the left side Menu of the Dashboard, select the “My Profile” option, post which the “My Profile” page will be displayed. In that “My Profile” page, you can see the status of your KYC and all the profile details that you have submitted during the Registration process.
• In the same page, you need to click the ‘KYC’ sub-section next to ‘Profile’ sub-section. Then, in the ‘KYC’ sub-section, you need to select the “Customer Type” and then fill the mandatory fields by submitting the required ID Proof and Address Proof documents along with your passport size Photo and Address (as per Address Proof).
• Before submission of these details, you must mandatorily tick the“Declaration:I/We confirm the attached documents are authentic documents. I/We have the originals with us” for proceeding further with the KYC verification process.

How much time will it take for my KYC request to get processed?

Your KYC will be processed in maximum 7 working days from the date of submission of your request for KYC upgrade. Post submission of KYC request, you can check the status of your KYC in the “My Profile” page of the Customer portal itself.

If all your submitted documents are valid and matches with the information as provided by you during the KYC updation and Customer Registration, then your KYC verification will be accepted and your KYC status will get changed.

If there is any mismatch in the information provided or if submitted documents are not proper/valid, then your KYC will get rejected and the same will be alerted to you for updating again in the same manner.