How to raise EPF-related complaints or grievances on EPFO portal: A step-by-step guide

EPFiGMS is a tailored EPFO platform designed to resolve complaints about EPFO services. Grievances can be submitted anywhere and will be sent to the appropriate office. A grievance can be lodged by a PF member, EPS pensioner, employer, and others. The EPFiGMS portal also lets EPF subscribers check the status of open complaints and requests.

Step 1: Visit the official website of EPF i-Grievance Management System (https://epfigms.gov.in/) and click on the ‘Register Grievance’ tab.
Step 2: Select the applicable ‘Status’ option.
Step 3: Enter the Universal Account Number (UAN). Enter the security code and click on the ‘Get Details’ button.

Step 4: Where UAN detail is displayed, click on the ‘Get OTP’ button.
Step 5: Input the OTP, then press the "Submit" button. Upon OTP verification, a message of verification will show up. To continue, click on the "OK" button.
Step 6: Enter personal details, such as your name, gender, contact information, pin code, state, and country.

Step 7: Click on the PF account number in the "Grievance Details" column.
Step 8: Select the complaint type along with the complaint description. Using the "Choose File" and "Attach" buttons, upload the necessary files to support the complaint. Click the "Add" button after entering the grievance information and attaching the supporting papers.
Step 9: The complaint will be posted to the area titled "Grievance Details." To file the complaint with the EPFO, click the "Submit" button.
Step 10: After the grievance has been registered, an email and SMS will be sent to the EPF subscribers with a registration number.

Furthermore, once a grievance is submitted, the system produces a unique registration number and automatically sends an acknowledgment by SMS and email.