EPF services on UMANG App: Check how to generate and activate UAN, check balance and more

The UMANG App allows Employees’ Provident Fund Organisation (EPFO) members to access several provident fund-related services from their mobile phones. From generating and activating a Universal Account Number (UAN) to checking EPF balance and downloading the passbook, members can use the app for several EPFO services.

UMANG (Unified Mobile Application for New-age Governance) provides a single platform for all Indian citizens to access pan India e-Gov services ranging from central to local government bodies. It has been developed by the Ministry of Electronics and Information Technology (MeitY) and the National e-Governance Division (NeGD) to drive mobile governance in India.

To generate and active the UAN on the UMANG app, EPFO members must:
· Have a valid Aadhaar number

· Have access to an Aadhaar-linked mobile number for one-time password (OTP) verification
· Have or install the Aadhaar Face RD app for face authentication

For users who don’t have a UAN and want to generate and activate it.
Step 1: Open the UMANG App and go to ‘UAN Allotment and Activation’.
Enter details such as the Aadhaar number, mobile number and check the consent checkbox for Aadhaar validation.

Step 2: Tap ‘Send OTP’. (Install the Aadhaar Face RD App if prompted). Enter the OTP sent to your mobile.

Step 3: System checks if Aadhaar is already linked to a UAN: If yes, you’ll be notified. If not, proceed to Face Authentication.

Step 4: On the Face Authentication page, check the consent box.
*Tap “Face Authentication”.
*Face scan is performed.
The system fetches details and generates a new UAN. The UAN is sent via an SMS to your registered mobile number.

If you get an issue of Invalid Aadhaar/Mobile, recheck and re-enter

OTP Failure- Resend or re-enter OTP
Face Authentication Failure- Retry or contact support
UAN Already Exists- Notification + redirect to Home Page

For users who already have a UAN but haven’t activated it yet.
Step1 : Open the UMANG App and go to "UAN Activation".
Step 2: Enter the following details UAN
Aadhaar number
Mobile number
Consent for Aadhaar validation
Step 3: Tap "Send OTP" and verify using your Aadhaar-linked mobile.
Step 4: Proceed with Face Authentication using the UIDAI API.
Step 5: After successful verification:
Your UAN gets activated
You receive the UAN and a temporary password via an SMS. Your EPFO database is updated with a photo and address.

For users with an already activated UAN who need to update EPFO records via biometric verification, the face authentication process will be as follows-
Step 1: Open the UMANG app and tap "Face Authentication of Already Activated UANs".
Step 2: Provide consent and proceed with Face Authentication.
Step 3: The system uses UIDAI API to verify identity and fetches:
UAN
Aadhaar details
Registered mobile number
Step 4: EPFO records are automatically updated with the verified information

Once the UAN is generated and activated, members can use the EPFO’s online services to check their EPF balance, download the passbook, track claims and manage services such as Know Your Customer (KYC). However, members need an Aadhaar number, an Aadhaar-linked mobile number and the Aadhaar Face RD app to use these services.