EPFO claims may take longer for 2 weeks after major system upgrade; members asked to avoid repeated requests

The Employees' Provident Fund Organisation (EPFO) has completed a major database consolidation and software upgrade aimed at improving service delivery and enhancing the overall experience for its members and employers.

According to an official announcement, “As part of the post-migration stabilisation process, claims and service requests will be processed in a phased and calibrated manner with additional verification and validation checks to ensure accuracy during the initial two-week period.”

Why EPF claim processing may take longer during the stabilisation period of the portal?

The EPFO has cautioned that some services may take longer than usual during the initial post-migration period. As part of the system stabilisation process, claims and service requests will be processed in a phased and calibrated manner. The organisation said it has introduced additional verification and validation checks to ensure the accuracy of records following the migration.


During this period, members and employers may experience delays in the processing of EPF claims and certain online services. The EPFO has requested users to avoid repeated attempts to access online services during peak hours or submitting repeated requests.

Are EPFO services available on the UMANG app?

As per the UMANG app notification, “EPFO services are currently unavailable due to scheduled migration activities being undertaken by the department and are expected to resume shortly. However, the EPFO member portal is now operational. Members may avail themselves of EPFO services through the EPFO member portal.”

EPFO upgrades unified member portal

The EPFO's unified member portal is back online with a redesigned interface and a number of modifications after being unavailable for almost a week due to a planned system upgrade. One of the most significant changes is that the portal is no longer available for UAN activation and direct UAN allocation. Instead, these services have been relocated to the UMANG app where they can be obtained utilising Aadhaar-based Face Authentication (FAT).

The upgraded portal also introduces a simplified UAN retrieval process, while services such as death claim filing continue to be available on the EPFO portal. Here's a look at what's changed on the new EPFO unified member portal.

What is the UMANG app?

The UMANG App (Unified Mobile Application for New-age Governance) is an official government platform that allows users to easily access Employees' Provident Fund Organisation (EPFO) services on their smartphones without needing to visit an EPFO office.