e-PAN application services down? Check when this outage will be resolved and application process

The Income Tax Department has issued an update on its e-filing portal regarding a temporary suspension of the Instant e-PAN service. According to the notice, the service will remain unavailable for 48 hours, starting from 12:00 AM on August 17, 2025, until 12:00 AM on August 19, 2025, due to scheduled maintenance activity.

E PAN is the Permanent Account Number (PAN) provided in PDF format rather than physical card. The e-PAN card in PDF format will be sent to the e-mail ID mentioned in the PAN application form. If the physical PAN card is not required, then the PAN applicant will have to indicate at the time of submission of the PAN application.

The Income Tax Department has introduced convenient digital options for taxpayers to obtain their Permanent Account Number (PAN). Instead of waiting for a physical card, applicants can now get an e-PAN, a digitally signed PAN in PDF format sent directly to their registered email. Additionally, individuals without a PAN can instantly generate one using their Aadhaar through the Instant e-PAN facility, provided certain conditions are met.

The pre-requisite for obtaining instant e-PAN are:

Individual who has not been allotted a PAN

Valid Aadhaar and mobile number linked to Aadhaar

User not a minor as on date of request; and

User not covered under the definition of Representative Assessee u/s 160 of the Income Tax Act.

It is mandatory to quote your Permanent Account Number (PAN) while filing your Income Tax Return. If you have not been allotted a PAN, you can generate your e-PAN with the help of your Aadhaar and a mobile number registered with your Aadhaar. Generating e-PAN is free of cost, online process and does not require you to fill up any forms.