Did wrong UPI transaction on Paytm, Google Pay or PhonePe? Here’s how you can recover your money step by step

Once you enter the UPI PIN and complete the transaction, it cannot be reversed automatically. However, you can request the recipient to return the money or seek help from your bank or UPI app to try to recover the amount through formal grievance channels.

If possible, attempt to politely contact the person who received the money by mistake and request a refund. In many cases, recipients return funds voluntarily once informed.

Most UPI apps provide an in-app option to report incorrect transactions. Open your UPI app, locate the transaction, and select options like “Report a problem” or “Help.” Each app has a slightly different process, but reporting the issue immediately creates an official record and alerts the system that the transaction is disputed.

Besides raising a complaint on the app, contact your bank as soon as possible. Share details such as UPI transaction ID, amount, date and time, and the recipient’s account information.Banks can attempt to coordinate with the recipient’s bank or reach out to the unintended beneficiary. Success depends on speed, bank policies, and the recipient’s cooperation, so early reporting is essential.

If the issue is not resolved by your bank or UPI app within a few days, visit the NPCI Customer Grievance Redressal Portal. You can lodge a formal complaint by entering the transaction ID.

First, visit the https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism. Tap on the complaint section and select the transaction type (e.g., “Person to Person”) and issue category, such as “Incorrectly transferred to another account.”
Submit the form with the required details, including transaction ID, amount, date, and UPI IDs. Follow the prescribed escalation process if the issue is not resolved within the given timeframe.

After exhausting all the available options, and if you are still not satisfied with the resolution, you should approach the banking ombudsman.