Alert railway pensioners! Government issues warning to stay vigilant against rising cyber fraud

Railway pensioners across the country have been advised to stay on a high alert against rising cyber fraud attempts, as scammers are increasingly targeting them by impersonating railway officials. The warning comes after multiple reports of fake phone calls, SMSes, and WhatsApp messages being circulated to pensioners in the name of railway authorities.

According to the Ministry of Railways, “Pensioners are hereby informed that Railways do not send links or messages for updating PPO or service records. No Railway official is authorised to seek bank details, OTPs, passwords, or any confidential information through phone calls, SMS, WhatsApp or social media.”

The government has advised pensioners to remain vigilant and also sensitise their family members in this regard. Any suspicious call or message should be immediately reported to the police cyber cell and the concerned administrative office.

What type of information would be considered as evidence while filing my complaint related to cyber crime?

It is important to keep any evidence you may have related to your complaint. Evidence may include:

• Credit card receipt
• Bank statement
• Envelope (if received a letter or item through mail or courier)
• Brochure/pamphlet
• Online money transfer receipt
• Copy of email
• URL of webpage
• Chat transcripts
• Suspect mobile number screenshot
• Videos
• Images
• Any other kind of document

Safety tips for pensioners

Never share confidential banking details such as your customer ID, password, card number, CVV, expiry date, OTP or PIN with anyone, not even with someone claiming to be a bank official or a law enforcement officer.

Avoid responding to unknown numbers, links or messages. Fraudsters often send fake links or use lookalike numbers to trick you into sharing personal or financial details.

Do not download or install third-party apps from unknown sources or links shared over call/SMS/WhatsApp. These can give fraudsters remote access to your device.

Never share your screen with anyone or allow remote access through apps. Regularly review your call, SMS and app permissions.
Avoid making transactions under pressure or emotional influence. Fraudsters often create urgency or fear to force quick action.
Check and verify URLs carefully. Fraudsters may use fake websites resembling genuine ones to collect your information.