Now homeowners can file online complaint against builders for illegal transfer charges in Uttar Pradesh; Step-by-step guide on how to do it

The Uttar Pradesh Real Estate Authority (UP-RERA) has adopted a very homebuyer-friendly approach by launching an online system for filing complaints against builders who impose illegal transfer fees on the heirs of homeowners after their demise.

In a press release dated May 8, 2026, UP RERA said that they have made the online complaint filing process live on its portal against promoters and developers demanding unlawful transfer charges during allotment transfer.

The press release said: “Complaints can now be filed under Form-M through the official UPRERA portal, ensuring greater transparency and protection of consumer rights in the real estate sector.”


This move follows the implementation of the 10th Amendment to the UPRERA General Regulations, 2019, (2747/0U.P. RERA/Regulation/2026) under which the UP RERA Authority has clearly prescribed the maximum permissible transfer and processing charges that builders/promoters can levy during transfer of allotment or succession cases.

The press release said: “Any demand beyond the prescribed limit can now be challenged directly before the Authority through the e-court system.”

The press release also said that now with the online complaint filing mechanism operational, allottees (homeowners) can directly approach the Authority and seek relief against unlawful demands.
UP RERA said in the press release: “The online process is expected to improve accountability among promoters and promote fair practices in the real estate sector.”

Steps to File Complaint on UPRERA Portal about illegal transfer charges

According to the press release, allottees seeking relief against illegal transfer charges can file complaints online through the following process:

• Step 1: Visit the official UPRERA portal – up-rera.in
• Step 2: Click on the “Login” option.
• Step 3: Select “e-Court Login/Sign-Up”.
• Step 4: Login using OTP verification or email ID and password.
• Step 5: Fill the complaint under Form-M.
• Step 6: Under “Relief Sought”, select the “Others” option.
• Step 7: Select “Unlawful Transfer Charges” under the “Ground of Complaint”.
• Step 8: Upload all necessary supporting documents.
• Step 9: Pay the prescribed complaint fee of Rs 1,000.

Also read: Big relief for homebuyers: UP RERA caps builder fees on these flat transfers, know how it will apply

Ravi Kant, co-founder, Elegance Enterprises & Elegance Infra, said that for a lot of homeowners, transfer charges had become an unexpected burden, especially during family transfers or inheritance cases where emotions are already involved. Many people felt helpless when asked to pay huge amounts by developers for what was essentially a routine paperwork process.

According to Kant, in several cases, these demands delayed property transfers and created unnecessary financial stress for families.

Now with this new online complaint filing process Kant says that it makes the process more transparent and gives homebuyers confidence that they have a proper platform to turn to if they face unfair demands.

What is the new amendment which capped the transfer charges for legal heirs of homeowners

Do note that the amendments are for transfer charges after the sad demise of the homeowners.

Under the amended Regulation 47(c), promoters/builders are prohibited from executing any new or revised Agreement for sale or lease with the assignee or successor-in-interest. Instead, only an endorsement is to be made in the existing agreement for sale/lease along with necessary updating of records by the builder promoter.

The amendment provides significant relief in family transfer cases. In the event of the death of an allottee, the promoter cannot charge a processing fee exceeding Rs 1,000 if the successor-in-interest is a family member.

The successor will be required to submit documents including the death certificate of the original allottee, succession certificate issued by the competent authority, and No Objection Certificates (NOCs) from surviving legal heirs.

Similarly, if the transfer or assignment is made to another family member, the promoter can charge a maximum processing fee of only Rs 1,000. In cases where the assignee or successor-in-interest is not a family member, the promoter cannot charge more than Rs 25,000 as processing fees.

According to the press release, the latest initiative by UPRERA is being seen as a strong consumer-centric reform aimed at curbing arbitrary charges imposed by builders and developers.
The press release said that in several instances, allottees had reportedly been asked to pay excessive transfer charges amounting to lakhs of rupees, causing financial hardship and delays in transfer procedures.