Royal Sundaram Alliance integrates with IGMS

CHENNAI: Private sector insurance company Royal Sundaram Alliance has integrated with Insurance Regulator Development Authority's centralised grievance redressal mechanism --Integrated Grievances Management System.

The integration of Royal Sundaram in IGMS, would allow policy holders to register and track their complaints online with the company or with the regulator, a statement here said.

The Integrated Grievances Management System would have an uniform input form as specified by the Authority. Insurers shall respond to the grievances of the policy holders within two weeks, it said.

In a recent announcement,IRDA has made it mandatory for insurance companies to set up infrastructure which would comply with the grievance norms.