HDFC ERGO launches Health Claim Services for customers

MUMBAI: Private sector company HDFC ERGO General Insurance today launched Health Claim Services (HCS), its in-house health claim servicing department, that will be a single window for customers for all health care related services.

"With this internal mechanism we are planning to establish better control on the overall claim settlement process and improve the turn around time (TAT) with seamless, hassle free and transparent services in health claim settlement," HDFC ERGO General Insurance Head - Strategic Planning Group Mukesh Kumar said in a release issued here.

The main objective behind this initiative is to facilitate faster and transparent claim settlement process.

HCS will not only provide personalised claim settlement services but will also act as a guidance centre for all health care related queries.

Under this initiative, HDFC ERGO has partnered with NSPs (Network Service Providers) like Pharmacies, Diagnostic Centres, Ambulance and Wellness Centres to provide their customers best in class health services in addition to existing spread of over 3,000 empanelled hospitals.