90 unique problems related to new income tax e-filing portal reported: Govt

The government has said that more than 700 emails dealing with 2000 issues including 90 unique issues/problems in the new income tax e-filing portal have been received from various stakeholders. These issues were reported by various stakeholders including tax professionals, Institute of Chartered Accountants of India (ICAI) and taxpayers. This was stated by the minister of state for finance Pankaj Chaudhary in a written reply in Rajya Sabha on July 20, 2021.

While replying, the government further said that: “Infosys has acknowledged the technical issues in the functioning of the portal and have informed that technical issues noticed in the functioning of the portal are continuously being resolved. Some of the initial issues experienced by the taxpayers regarding the slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated. The department is taking corrective measures through Infosys based on feedback from taxpayers, tax professionals and representatives of ICAI.”

The minister was replying to a question, asked in the Parliament, related to technical glitches faced by the taxpayers after the launch of the new income tax e-filing portal. The minister acknowledged that glitches in the functioning of the portal have been reported by the taxpayers, tax professionals and other stakeholders.


The government launched the new income tax e-filing portal in June 2021. However, after the launch, various glitches were reported by the taxpayers and chartered accountants. This prompted Finance Minister Nirmala Sitharaman to call a meeting with the Infosys officials to resolve these issues.

However, many chartered accountants and various income tax return filing stakeholders are still complaining of problems in filing of income tax returns. For example, taxguru.in has highlighted this in an article on its website.