5 crore ITRs filed till July 26; but tax filers still faced with e-filing portal glitches, voice concerns on social media

The deadline to submit income tax returns for the financial year 2023-24 is approaching, with July 31, 2024, just a few days away. According to the Income Tax Department, more than 5 crore ITRs had been filed by July 26, 2024, indicating a rise of over 8.5% compared to last year. Nevertheless, numerous taxpayers are encountering technical issues.

Many tax filers took to social media X to voice their complaints about the official handling of the income tax department. The department has responded to many taxpayer posts with solutions.

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According to a recent PTI news report, the CBDT chairman said, "We are engaging closely with our service providers Infosys, IBM and Hitachi, who are on the job. The volumes are high and the compliance is also good... I have been assured that the website will function properly".

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Let us look at some issues which taxpayer faced and what the income tax department gave as a reply or solution.


Your IT officers don't work on the correction of demand requests raised. Don't u hv a SLA or TAT to process submissions directly at the IT dept Office after acknowledgement number is given .Even after sending emails u don't action.

Dear vigytweets
Is there anything that we can help you with? If so, please write to us with your details (along with PAN & mobile number) at orm@cpc.incometax.gov.in. Our team will get in touch with you


Hi Team, I am filling return as a Legal Heir on behalf of my deceased father. The refund amount is around 9000 rupees. While validation it is giving me an error to add the bank account details of the deceased.



Dear thakurnishant3

We have shared your details with the team concerned. They are looking into it.


In response to defective notice 139(9), I started fresh online ITR-2. It did not allow me to verify. I was asked to respond to notice. While responding, can I upload JSON of online filled ITR-2, or do I need to fill offline downloaded ITR-2 utility & upload JSON?

Dear tan91_lfc
Please write to us with your details (along with PAN & your mobile number) via email at orm@cpc.incometax.gov.in so that our team can get in touch with you.


Self assessment tax paid at bank counter on 19.07.24. Confirmation mail /sms not recd till date. How to resolve this

Dear SudhirS02416926
May we request you to share your details (along with PAN & your mobile no.) with us at orm@cpc.incometax.gov.in so that our team can get in touch with you.


Portal gives each time different new issues. Already 7 to 8 days lost in previous week on Portal issues. We request consideration from & compensation for that lost days. Please #Extend_Due_Date for better hope & confident and ask the Tech partner for Good portal




I have filed ITR-II on 24.07.2024. Filed form available on Portal. But the same is not available for e-Verify. What should be done?



Dear
Please write to us with your details (along with PAN & your mobile number) via email at orm@cpc.incometax.gov.in so that our team can get in touch with you.



Why challan is not showing even after I pay the challan amount . It's only showing generate challan not showing in payment history.

Dear
Please write to us with your details (along with PAN & your mobile number) via email at orm@cpc.incometax.gov.in so that our team can get in touch with you.


Site crash beyond a limit unable to file IT. why this happens? Please fix it.

Dear
Please write to us with your details (along with PAN & your mobile number) via email at orm@cpc.incometax.gov.in so that our team can get in touch with you.


When Income tax portal is having so many glitches why you expect people to file return . Go get your system error free and then ask to file. I am a tax-payer unable to file my return because portal wrongly shows a validation when there is none. Greivance (17692543) filed on 24th. No resolution yet while deadline is approaching.



Dear
We have forwarded your grievance acknowledgement number to the team concerned. They are looking into this.