Insurance complaints rising: Top 5 reasons policyholders reported to IRDAI against insurers
1/6
Complaints against insurers are rising
Insurance-related complaints have been on the rise for the last three years. According to data presented in the Rajya Sabha, 2,57,790 complaints were filed in FY 2024–25, up from 2,15,569 in FY 2023–24 and 2,02,640 in FY 2022–23.
2/6
Top reasons for complaints
The most common grievance across all three years has been the ‘insurer not disposing of claims’, indicating delays or failures in claim settlement by insurers. Apart from claim non- disposal, policyholders have raised issues such as:
● Claims rejected without proper justification
● Non-payment of survival benefits
● Non-payment of maturity benefits
● Difference between assessed loss and final settlement amount
● Claims rejected without proper justification
● Non-payment of survival benefits
● Non-payment of maturity benefits
● Difference between assessed loss and final settlement amount
3/6
Total complaints in three financial years
The table above highlights the trend in total complaints filed against insurers over the past three financial years, as reported by IRDAI.
Amazon Top Deals
POWERED BY
Crompton Ozone 75 Litres Desert Air Cooler for home | Large & Easy Clean Ice Chamber | 4-Way Air Deflection | High Density Honeycomb Pads | Everlast Pump | Auto Fill| 3 Year Brand Warranty
₹9,798Buy Now43%
OFF
atomberg Studio Smart+ 1200mm BLDC Ceiling Fan with IoT & Remote | BEE 5 star Rated Energy Efficient Ceiling Fan | High Air Delivery with LED Indicators | 3 Year Warranty (Earth Brown)
₹5,903Buy Now36%
OFF
LG 32 L Convection Microwave Oven (MC3286BRUM, Black, 360° Motorised Rotisserie for Bar-be-queing, 301 Auto Cook Menu, Stainless steel cavity, Indian Cuisine, Tandoor Se, Steam Clean & Diet Fry)
₹19,340Buy Now19%
OFF
4/6
Company-wise complaints (FY 2024–25)
The table above presents the company-wise grievance data reported for FY 2024–25, as shared by IRDAI.
5/6
Company-wise complaints (FY 2023–24)
The table above shows the company-wise grievances recorded in FY 2023–24, enabling comparison across insurers.
6/6
Govt action on mis-selling and policy terms
The government has taken steps to address mis-selling and policy-related issues. The waiting period for pre-existing diseases has been reduced from 4 years to 3 years. IRDAI has also defined mis-selling, mandated suitability checks for certain products, strengthened insurer policies, and extended the free-look period to 30 days for health and life insurance policies.