Got insurance queries? Alexa is at your service

Mumbai: Bajaj Allianz General Insurance (BAGIC) customers who own devices powered by Amazon's Alexa — a voice assistant powered by artificial intelligence — can soon get their queries sorted and claims registered by speaking aloud their requirement.

BAGIC is the first insurer in the country to integrate its chatbot Boing with Amazon's cloud-based voice service. An immediately available feature is the linking of Aadhaar and PAN card with the insurance policy on Boing for the convenience of customers. In the financial sector, HDFC Bank is also in the process of integrating its chatbot with Alexa.

Customers of the private life insurer can currently register a motor claim, get a soft copy of the policy, check policy status (motor & health), check claim status, locate company branches and nearest empanelled hospitals and workshops using the chatbot. All these services will be integrated with Amazon's Alexa.

Bajaj Allianz General Insurance MD & CEO Tapan Singhel said, "The next wave of digitalisation will be driven by 'voice' which will make the customer interaction even simpler and will take their experience to the next level. Through this move, our aim is to improve customer experience by being present where they are."