Telefonica Germany partners with TCS to build its operations support systems

Tata Consultancy Services said on Monday that Telefónica Germany, a telecommunications provider has selected it to transform its end to end service assurance applications and processes within its Operations Support Systems (OSS) stack. Deal financials were not disclosed.

TCS will leverage methodologies – Agile, DevOps, Continuous Integration, and Continuous Deployment, and Continuous Testing (CI/CD/CT) framework and its cloud expertise to modernize the OSS service assurance application estate using cloud-native technologies and AI/ML to predict and pre-empt network faults. This will enable Telefónica Germany to implement zero-touch cloud-based operations and provide consumers with a more resilient network service.

“TCS is delighted to expand its partnership with Telefónica Germany to transform its customer experience with a reimagined service assurance landscape,” said V Rajanna, Global Head, Communications, Media, and Technology Business, TCS.


The reimagined service assurance processes will result in faster turnaround times and a transformed customer experience. Additionally, the new future-ready, simplified service assurance systems within Telefónica Germany’s OSS landscape will accelerate the launch of newer products, including new 5G-based growth areas, with near-zero downtime.

“We are excited to partner with TCS to re-engineer our service assurance landscape as we transform towards a future-ready customer experience,” said Mallik Rao, Chief Technology & Information Officer, Telefónica Germany.