Tech Mahindra launches ServiceNow business unit

IT services firm Tech Mahindra today announced the launch of its ServiceNow Business Unit to accelerate digital transformation for customers. This enhanced partnership will allow Tech Mahindra and ServiceNow to collaborate on creating value and building scale for their joint customers through rapid prototyping and development of the next generation low code, no code apps across 5G, IoT (Internet of things), AI/ML (artificial intelligence/machine learning) and customer experience.

The alliance will identify industry-specific opportunities and build industry solutions for key verticals like telecommunication, media & entertainment and energy & utility, to accelerate cross-industry adoption. “We remain committed to delivering memorable and tailored experiences unique to our customers. People at work demand a more personalized experience, and we will continue to invest and scale our ServiceNow business unit to deliver the innovation productised by ServiceNow into the industries we serve. This business unit will unlock the promise of digital productivity and deliver customer success,” said Charu Kapur, Global Head – Enterprise of Future, Tech Mahindra.

Tech Mahindra has been enabling successful ServiceNow implementations and integrations for over eight years and is an Elite partner in the ServiceNow Partner Program. This new dedicated business unit will continue to accelerate Tech Mahindra’s customer success by unifying capabilities across technologies and industry verticals.


Carrie Francey, Vice President - Global Alliances and Channel Ecosystem, ServiceNow said, “Tech Mahindra’s deep expertise in key industries, coupled with ServiceNow’s innovative digital workflow platform, will help companies accelerate their digital transformation to make work, work better for people. We are proud to work side by side with some of the world’s leading industry experts at Tech Mahindra to help our customers realize their full business potential.”