Microsoft 365 down for thousands of users, Downdetector shows

Microsoft's suite of productivity software ⁠was down for thousands of users on Thursday, according to outage tracking ‌website Downdetector.com. There ‌were nearly 3,960 incidents of users ‌reporting issues with Microsoft 365 as of 6:03 p.m. ET, down from over 15,880 reports earlier, according to Downdetector.

Downdetector tracks outages ​by collating status reports from a ‌number ‍of sources, including user-submitted ‍errors on its platform. The actual ‌number of affected users may differ from what's shown on Downdetector because these reports are user-submitted. Microsoft 365 was rebalancing traffic across all affected infrastructure, while ‍the remediation efforts continued, it said on its status ‍page ⁠on X. It ⁠was investigating a potential issue impacting multiple services, having identified a portion of service infrastructure in North America that is not processing traffic as expected.