Hinduja Global Services wins 211-million-pound contract from UK Health Security Agency

Pune: Business process management firm Hinduja Global Solutions’ UK subsidiary has won a 211-million-pound (Rs 2,100 crore) contract from the UK Health Security Agency (UKHSA) to provide critical customer support to the country’s citizens.

The contract is for an initial period of two years, with an option to extend further.

The partnership will see it employ over 2,000 people, who will work from home across the UK.


The UKHSA is responsible for NHS Test & Trace and this contract will assist with future contact tracing needs for Covid-19 and other health security risks such as a large flu outbreak or a new pandemic.

The advertised cost of the contract is the maximum that can be spent, and the total could be less.

This is the company’s biggest ever public sector contract in the UK.

“Our public sector business has been a key part of this success story with some marquee clients. The significant investments we have made in strengthening our expertise in this vertical, focused sales strategy, Cloud technology, and deployment of Work@Home delivery have enhanced our presence in this demanding market,” said Partha DeSarkar, executive director and group CEO, HGS.

HGS has been operating in the UK for over 10 years, with revenues of about 67 million pounds as of March 2021. In the nine months ended December 2021, HGS UK more than doubled its revenues to 87 million pounds.

Over the last decade, HGS has developed and grown its partnership with the UK government, with this becoming its biggest-ever win in the public sector to date.

“Winning this opportunity is a credit to the past 10 years of expansion of the UK business, and the public sector expertise we’ve developed and have become recognised for,” said Adam Foster, CEO, HGS Europe.