Government's WhatsApp chatbot to offer easy access to documents stored in digital locker

New Delhi: The Ministry of Electronics and Information Technology’s MyGov platform on Monday said that the government WhatsApp chatbot initially launched to conveniently book vaccination slots, will now offer easy access to documents stored in one’s digital locker.

The services include creating and authentication of the DigiLocker account, downloading important documents such as permanent account number (PAN) card, driving licence, vehicle registration numbers, class 10th and 12th mark sheet, and insurance policy documents.

The Economic Times first reported in March that the government’s WhatsApp chatbot would soon become a one-stop-destination to access a slew of official documents.


The services available on the WhatsApp chatbot initially launched to facilitate easy booking of slots for Covid-19 vaccination have since been expanded to cover other services. Close to 80 million people have accessed the MyGov Corona Helpdesk for Covid-19 related information and around 32 million have downloaded Covid-19 vaccination certificates through the WhatsApp chatbot so far.

The WhatsApp chatbot is a conversational interface and since the instant messaging platform is used by over 500 million Indians, accessing these documents becomes easy. Currently, the interface is available in English and Hindi, but there is a plan to put out more regional language versions in partnership with states.