Yellow Messenger to build Covid-19 assistance chatbots

Conversational AI platform Yellow Messenger has launched Yellow Messenger Cares to create Covid-19 help-related omnichannel chatbots.

Hospitals, non-governmental organisations, support groups or businesses can get an AI chatbot built by Yellow Messenger to drive their crisis management efforts.

This is part of the company’s Corporate Social Responsibility initiative.


The company will provide access to an omni-channel chatbot on any text platform for Covid-19 related use cases.

These could support real time services like providing medical information related to plasma donation, oxygen/hospital bed availability, vaccine registrations, scheduling appointments, collecting patient data, mental health assistance and handling insurance queries.

“If you are a company helping the cause of Covid-19, we want to help you by sharing the load. You could be an NGO, a hospital, an insurance company, or simply a voluntary organization. All you need to do is let us know how you are contributing and the kind of chatbot services you need, and we'll help you launch a chatbot to reach out and support the masses,” said Raghu Ravinutala, CEO and cofounder, Yellow Messenger.

“It has been overwhelming to see nations, companies and people help one another across the world. At Yellow Messenger, we want to empower you to do more,” he added.