HP discovers Rs 30 crore worth of counterfeit supplies in 2023

IT hardware maker HP has discovered Rs 30 crore worth of counterfeit ink and toner cartridges illegally brought to the India market between November 2022 and October 2023 period, the company said in a statement on Tuesday.

According to the HP Anti-Counterfeiting and Fraud (ACF) report, in this period, law enforcement authorities have removed nearly 4.4 lakh illicit items from the market, including 1 lakh being confiscated from Mumbai alone.

“While counterfeit ink and toner cartridges might look like HP originals, they are often of poor quality. They can come with many significant risks for end users, such as sub-standard printout quality, printer downtime and extra costs due to counterfeit cartridge leakage, and loss of money due to non-functioning counterfeit cartridges, among other things,” the company said.


Along with law enforcement agencies, the HP ACF department conducted multiple raids in Mumbai, Delhi and Kolkata thwarting sellers, traders, and manufacturers of counterfeit printer parts which were being supplied to both online and offline channels.

In India, HP offers a free Customer Delivery Inspection (CDI) service, primarily designed for corporate customers such as enterprises and public-sector institutions, who can request a free inspection if they suspect counterfeit supplies.

In 2023 alone, HP conducted about 300 CDI for customers in India, HP said.