Zomato revises policy, allows users to report health violations

Gurugram-based Zomato has revised its content policy to remove a guideline that disallowed users from reporting health-code violations on the restaurant-discovery and food delivery platform.

The move came after a user tweeted on Sunday that a review she had posted on Zomato about suffering food poisoning at a Bengaluru restaurant had been taken down by the platform citing the content policy.

“…we do have a few restrictions when it comes to content that is permitted on Zomato. As per our content guidelines, Zomato is not the appropriate platform for reporting health code violations. We believe that this particular subject is best reported to the concerned authorities who can investigate the matter. Due to this reason, your review has been deleted,” was Zomato’s response, explaining the takedown, according to a screenshot shared by the user on Twitter.


Responding to the tweet, Zomato founder & CEO Deepinder Goyal wrote on the microblogging site: “This "policy" within our content guidelines is a result of (legal) overthinking, and we have removed this policy with immediate effect. We have also reinstated your review already. Thank you for bringing this to our notice and influencing positive change”.