Zomato CEO Deepinder Goyal chief says Hyperpure’s packaging date fiasco was manual error by vendor

Days after the Telangana Commissioner of Food Safety flagged mushroom packets at a Zomato Hyperpure warehouse carrying a future packaging date, the Gurugram-based company's chief executive Deepinder Goyal responded saying it was a “typing error” by a vendor who has now been delisted.

“...the Fssai (Food Safety and Standards Authority of India) team noted that 90 packets of button mushrooms had incorrect packaging date — these were already identified by our warehouse team and were rejected during an inward QC (quality control) check,” Goyal wrote in a post on microblogging platform X on Monday.

“This is not usual, and was due to a manual typing error on the vendor’s side. Still, the concerned vendor has been delisted from our database. At Hyperpure, we have stringent inward guidelines and tech systems that helped our teams to identify this error in time,” he added. The product under question was of Pune-based agri-products company Manegrow.


“I am not sure why just these small number of mushroom packets worth Rs 7,200 (out of the crores of inventory in the warehouse), which were never going to make it to customers, are being talked about…,” Goyal wrote in his post.


Hyperpure is Zomato's business-to-business marketplace through which it sells groceries, fruits and vegetables to restaurants.

On October 29, Telangana’s food safety officials inspected a Hyperpure warehouse in the state. They highlighted a number of food safety concerns, including the premises being found open directly to the outside environment without proper insect proof screen, and presence of houseflies inside the premises.

The inspection found that 18 kg of mushroom packets were carrying a packaging date of October 30.

"The recent food safety inspection at our Hyderabad warehouse resulted in the Hyperpure warehouse achieving an A+ rating, highest benchmark in their ranking,” Goyal said while highlighting that it is focused on ensuring that the product quality is not compromised at any stage of the supply chain.

This is not the first time that Hyperpure has come under scrutiny. Last month it faced backlash for listing analogue paneer, a cheaper alternative of the dairy product made from vegetable fats.