Swiggy suspends hyperlocal delivery service Genie across multiple cities

Swiggy has temporarily suspended its hyperlocal delivery service Genie across several cities days after expanding its 10-minute delivery service, Bolt. The pickup-and-drop service, available in 70 cities, cannot be found on the Swiggy app in most locations. Users who can see the Genie service on the Swiggy app are being redirected to a 'temporarily unavailable' message.

There has been no official announcement from Swiggy regarding the suspension of Genie services. It was unavailable in Bengaluru, Delhi-NCR, Mumbai and Pune at the moment.



Responding to user complaints on X, formerly Twitter, Swiggy said the Genie service has been suspended due to operational constraints.


Swiggy said while there is no concrete timeline for Genie's return yet, its team is working to get the service back up and running.


The suspension was first reported by Inc42. We have reached out to Swiggy for an official statement. This story will be updated once we receive a response.

This is not the first time Swiggy has taken Genie offline. In 2022, the company had stopped the service in Bengaluru, Mumbai and Hyderabad citing rise in demand for its food delivery service and quick commerce arm Instamart.

The Genie suspension comes days after Swiggy expanded its quick-service food delivery platform Bolt to 500 cities, including Tier-II and Tier-III cities. Launched in October 2024, it delivers selected ready-to-eat meals from partner restaurants within a two-kilometre radius, promising 10-minute delivery. It now accounts for more than 1 in every 10 orders on the Swiggy platform and has onboarded over 45,000 restaurants, including QSR chains such as KFC, McDonald’s, Subway, Faasos, Burger King and Curefoods.

Notably, Zomato parent Eternal recently closed its 15-minute food delivery service Quick and homely meals segment Everyday as both services failed to muster enough demand, CEO Deepinder Goyal said in a letter to shareholders while announcing the financial results for the January-March quarter.

Swiggy is scheduled to announce its financial results for the March quarter on May 9. The company had posted a 31% year-on-year increase in revenue at Rs 3,993 crore during the December quarter, as its consolidated losses widened to Rs 799 crore against Rs 594 crore in the year-ago period.