Informatica to expand India operations

BANGALORE: Informatica, the $325-million data integration software products company, is looking to grow its customer support services business in India, in Bangalore.

Handling around one-third of its customer support services work from Bangalore, Informatica will be expanding its team not only to handle such activity in India, but for the Asia-Pacific region as well. Sohaib Abbasi, CEO, Informatica, said that the Bangalore centre is one of the fastest growing and the largest centres outside its headquarters in the US.

Informatica launched its India operations in Bangalore in 2003 and currently has around 150 people engaged in R&D, customer support services and sales and marketing. Its investment in India started with a few million dollars in 2003 and has been doubling every year with the cumulative figure now standing at $20 million.

Mr Abbasi said that when Informatica started its R&D operations in Bangalore, it engaged itself in core product development activity and has contributed to many of its platforms.

“This centre (Bangalore) has exceeded our expectations,” he remarked. Informatica employs 1,100 globally, with a customer base of over 2,700. The Bangalore centre is its largest outside the US, with the other centres located in the UK and Ireland.

However, Informatica’s activity will not be related to just R&D and services, as it is increasing its focus on the Indian market. Mr Abbasi said it already has a couple of marquee customers like Tata Motors, LIC, ICICI and is looking to increase its market share.

It expects the segments of financial services, hi-tech manufacturing, telecom, retail and public sector to fuel the need for data integration software, as these segments will be looking at modernisation and consolidation of its IT data systems.