HCL sets up its first unit in Brazil

NEW DELHI: India’s fifth largest IT outsourcer HCL Technologies on Wednesday anounced that it has setup its first centre in Latin American market at Rio Grande do Sul in Brazil for servicing customers in Portuguese.

The company has already hired about 150 local citizens conversant in both Portuguese and Spanish. They will provide helpdesk support for HCL customers across Latin America and Europe.

The facility will specialise in helpdesk support for network monitoring, information security and data centre managment, as part of the Infrastructure Services Devision of HCL Technologies. The facility will also provide global support for telecom and mainframe customers worldwide.

Brazil is the largest domestic market in Latin America and boasts of a mature IT industry accounting for over 50% of the IT spend in the region. The Brazilian IT export market is over $3 billion.

“HCL Technologies’ growing presence in Brazil is strongly influenced by the region’s rapidly growing economy, expansion of multinational companies in the market and the increasing globalization of Brazilian corporations. This is our first individial setup, besides an Axon facility in Peurto Rico which we got as part of Axon buyout,” said R Srikrishna, Executive Vice President at HCL Technologies Infrastructure Services Division.

All large Indian IT companies like TCS, Infosys, Wipro now have large operations in Latin America. TCS Iberoamerica employs over 6,000 people in the continent across eight centres spanning Colombia, Ecuador, Brazil, Argentina, Uruguay and Chile.