Wipro opens BPO centre in the Philippines
Wipro Technologies, the global IT services arm of Wipro Limited, has opened a BPO centre in Cebu in the Philippines as part of its strategy to build global delivery capabilities.
By PTI |
BANGALORE: Wipro Technologies, the global IT services arm of Wipro Limited, has opened a BPO centre in Cebu in the Philippines as part of its strategy to build global delivery capabilities.
Wipro plans to hire more than 900 employees for its 45,000 sq ft Cebu facility, which started handling customer-focussed support processes yesterday. The company is also looking at establishing additional centres in other fast-growing cities in the Philippines.
The centre in Cebu will offer an exhaustive range of services to Wipro's customers. The focus will be both on voice and non-voice business in the field of customer service support, technical support, HR services, financial and accounting and procurement services, a company release said.
Bangalore-headquartered Wipro chose the Philippines among several other locations due to the availability of qualified talent in that country, it said.
According to T K Kurien, President, Wipro BPO, "The Philippines is one of the largest English speaking nations with a strong IT orientation and a talent pool of 29 million. This is one location that we definitely want to expand our presence in".
Wipro's choice of Cebu as its newest BPO destination highlights the Philippines emergence as a leading global outsourced service hub. Earlier this year, investment advisory firm Tholons identified Manila among the Top Five prime outsourcing destinations, and Cebu as one of the leading emerging global destinations for outsourced processes.
Wipro plans to hire more than 900 employees for its 45,000 sq ft Cebu facility, which started handling customer-focussed support processes yesterday. The company is also looking at establishing additional centres in other fast-growing cities in the Philippines.
The centre in Cebu will offer an exhaustive range of services to Wipro's customers. The focus will be both on voice and non-voice business in the field of customer service support, technical support, HR services, financial and accounting and procurement services, a company release said.
Bangalore-headquartered Wipro chose the Philippines among several other locations due to the availability of qualified talent in that country, it said.
According to T K Kurien, President, Wipro BPO, "The Philippines is one of the largest English speaking nations with a strong IT orientation and a talent pool of 29 million. This is one location that we definitely want to expand our presence in".
Wipro's choice of Cebu as its newest BPO destination highlights the Philippines emergence as a leading global outsourced service hub. Earlier this year, investment advisory firm Tholons identified Manila among the Top Five prime outsourcing destinations, and Cebu as one of the leading emerging global destinations for outsourced processes.
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