Wipro in 10-year pact to manage Mumbai international airport

NEW DELHI: Mumbai International Airport ( MIAL), the operator of the Chhatrapati Shivaji International Airport (CSIA) in Mumbai has entered into a 10 year contract with Wipro Infotech, the India and Middle East IT business unit of Wipro for providing IT services for the new integrated terminal `T2’. Wipro will be responsible for complete IT management for T2 for a period of 10 years.

This partnership will enhance customer experience and satisfaction through the use of IT. Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes.

MIAL will leverage Wipro’s expertise in airport operations and technology innovations to deliver newer services and seamless processes to passengers and airlines, according to a release. Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013.

As regards to T2, Wipro will assist in the preparation of IT blueprint and also work closely with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the new terminal.

MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a four level integrated terminal with an area of around 4,39,000 square mts and will include new taxiways and apron areas for aircraft parking.