Serco wins HR outsourcing contract from US-based firm

NEW DELHI: Outsourcing services provider Serco has bagged a BPO contract from a large US financial conglomerate to provide HR outsourcing services in India.

"Serco has been chosen as an exclusive partner and will act as a talent acquisition and transformation partner. Under the arrangement, Serco will deploy over 350 personnel across 11 locations in India in the next four months," the company said in a statement.

It did not reveal financial details of the contract as well as name of the client.

"This is a significant win for us and we are delighted to collaborate with a company that is a leading issuer of credit cards and financial products," Serco Global Services Chief Executive Susir Kumar said.

As per HFS Research, the global HR BPO market is valued at $42 billion as of 2013 with the Asia Pacific market at $3 billion.

Serco provides a wide portfolio of HR outsourcing (HRO) services to a range of public sector customers, covering processes such as HR and payroll administration, benefits and pension's administration and recruitment process outsourcing.