Persistent Systems to provide integration and implementation services for Amazon Connect

PUNE: Software and technology developer Persistent Systems today announced that it is among the first AWS Partner Network (APM) Partners to create a support practice around Amazon Connect, a new cloud based contact center service from Amazon Web Services (AWS). AWS launched Amazon Connect today.

Jacqueline White, chief customer officer, Persistent Systems, said, "In the digital economy, speed and data are the difference between being obsolete or being a part of the future. Customers rightfully don’t have the patience for companies who aren’t ready to know them individually and provide excellent support. Amazon Connect builds on AWS's unsurpassed customer service systems so that enterprises of any size are able to quickly and easily set up and manage their customer contact center."

Persistent Systems plans to initially focus on key verticals including finance and healthcare. The company brings strong expertise in digital and deep understanding of AWS technology so its customers can fully benefit from Amazon Connect as it integrates with existing data sets to deliver support specific to them. This support is dynamic, based on a customer's past and real-time interactions.