Nutanix sets up second customer support centre in India

Enterprise cloud computing firm Nutanix has set up a new customer support centre in Pune. The new support centre will be part of the Nutanix global service and support function, helping enable 24-hour support to customers worldwide as part of Nutanix’s “follow the sun” and “always on” support mission. The company said that this was another sign of its continued commitment and investment in India and the wider Asia Pacific region.

The new center takes the total number of Customer Support Centres of Excellence to ten, five of which are based in Asia. Sankalp Saxena, Senior Vice President and Managing Director, Nutanix India, said, “This is great news for Nutanix, for India and for our customers worldwide. Nutanix commands one of the highest customer satisfaction ratings in the world and consistently standing at over 90%. Our Pune centre of excellence is yet another example of our commitment to increase our customer satisfaction even further.”

The Pune center will co-locate with Nutanix engineering to establish the company’s second centre of excellence in India after Bengaluru. The location also opens up a new catchment area for the support and engineering teams to invest in local colleges to nurture a solid internship and incubation programme. This expansion follows the recent opening of an Asia Regional Office in Singapore.