iQor to invest $200 million for expanding pan-India service network

The world’s largest aftermarket services provider iQor, plans to invest $200 million in building an expanded, pan-India service network.

Currently iQor, operates depot repair/refurbishment services at state-of-the-art facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore. It also operates company owned and operated premium customer-branded walk-in centers and on-site services in 82 cities and 17 states.

"iQor is building India’s (and world’s) largest Aftermarket Services network with direct presence in more than 300 cities in 29 states delivering services in over 5000 cities/towns of India," the company said in a statement.

"India is the world’s fastest-growing major economy and is projected to be the second largest smartphone market by 2016," Hartmut Liebel, iQor’s CEO said. "With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India’s increasing demands for skilled, immediate product support."

The expansion will create 20,000 new jobs in all of India’s 29 states. Part of the growth will come from the opening of two new repair depot hubs in Chennai and Hyderabad as well as new walk-in service centers along with on-site services for some of the world’s foremost manufacturers of smartphones, tablets, desktop computers, notebooks, digital players and consumer products.

iQor plans to provide full portfolio of its services including contact center, premium/exclusive OEM branded walk-in-service centers, on-site support, complex component-level Repair, spare part management across multitude of industry segments including mobility, IT, Telecom, Consumer Electronics, Consumer Durables, Lighting and Industrial Electronics.