US-based Consolidated Edison Company picks Infosys for customer service upgrade

Bengaluru: Infosys has won a 4-year contract from US energy utility Consolidated Edison Company to digitally transform its customer service capabilities.

Con Edison serves New York and other nearby cities.

The Con Edison deal is the third large contract that the Bengaluru-based software services provider has signed this month.


Earlier this month, it inked an estimated $1.5 billion deal with US financial firm Vanguard, followed by an IT infrastructure digitisation deal with German speciality chemical manufacturer Lanxess.

The Con Edison deal involves implementing a customer service solution that will also enable the utility to keep pace with regulatory and technology changes, become technologically nimble, mitigate risks, and become cost effective, Infosys said in a statement.

Infosys will provide end-to-end program management, business process blueprint, design, development, testing, deployment and post go-live stabilisation support services, it said.

“Customer Service System modernization replacement initiatives for utilities such as Con Edison are particularly complex given how central and interconnected these systems are to the core utilities business model,” Ashiss Kumar Dash, SVP and Segment Head — Services, Utilities, Resources, Energy at Infosys, said in the statement. “…this partnership will enable Con Edison to not only provide superior customer experience but also meet dynamic business requirements,” Dash added.

Infosys CEO Salil Parekh told ET earlier this month that the company’s focus on winning large deals was paying off.

“A clear focus on digital, which is where clients are now (spending); and looked specifically at large deals, such as the partnership with Vanguard, announced earlier this month,” he told ET.