Infosys BPO to target hospitality industry

MUMBAI: Bangalore-based Infosys BPO is targeting the hospitality industry for its outsources processes offering. The company has formed a strategic alliance with New York-based hospitality consultancy major HVS International.

The alliance will help Infosys BPO (formerly called Progeon) to target hotels and other customers in the hospitality industry. HVS is a well-known consulting firm in the hospitality segment.

According to sources, “The alliance is on a revenue sharing basis. The majority of the revenues will go to Infosys BPO as they are going to provide services to the hospitality clients and will put in the cost for managing them too. HVS is likely to get a small portion of the revenue per client.”

HVS International managing director Manish Thadani confirmed the tie-up with Infosys. “We have been in discussions for sometime now, an announcement may or may not be made as the papers have not been signed till now.”

He refused to divulge any further details. An Infosys BPO spokesperson said in an email response: “As a policy, we can’t comment on speculative reports.”

Currently, Infosys BPO provides services to industry verticals like banking, capital markets, communication service providers, hi-tech and discrete manufacturing, insurance, healthcare, automotive, retail, energy and transportation.

Hospitality forms a very small portion of transportation and services vertical but with the new alliance, revenues from the hospitality vertical are expected to go up.

According to sources, hospitality contribution to the total revenues is negligible. But with this alliance, the company expects $5 million to $10 million of revenues in the first year.