Infosys BPO gets level 5 eSCM-SP certification

BANGALORE: Infosys BPO, the business process outsourcing subsidiary of software major Infosys Technologies, today announced it has earned the highest rating, level 5, for the e-Sourcing Capability Model (eSCM-SP:V2.0) by Carnegie Mellon University's IT services Qualification Center (ITSQC).

Infosys BPO is the second company in India and third, globally, to be certified a level 5 eSCM-SP provider, a company release said here.

The certification validates that the company has implemented recognised best practices for the eSourcing industry and demonstrated a sustained commitment to improvement. Infosys BPO was certified at level 4 in its first evaluatin in 2007.

The eSCM-SP is a quality model which addresses critical issues related to the BPO spectrum and is increasingly being adopted by clients in the IT-enabled outsourcing industry worldwide to evaluate, select and monitor service providers.

Infosys BPO was evaluated on 84 practices of the eSCM-SP service delivery framework defined for IT and ITeS providers.