India still dominates BPO sector; China catching up

KOLKATA: India's domination in the business process outsourcing (BPO) sector continues with six of its cities featuring among the top eight emerging global outsourcing cities.

Bangalore, Chennai, Delhi (National Capital Region), Hyderabad, Mumbai and Pune are the six Indian cities among the eight global outsourcing cities, says a study by CyberMedia Global Services and Tholons, a global investment advisory firm. Dublin (Ireland) and Makati City (The Philippines) are the two other cities.

India's representation in the top 50 Emerging Global Outsourcing cities has grown to four, from last year's three, with the addition of Jaipur to the list at number 31.

The other Indian cities in the list include Kolkata at number six, Chandigarh at 12 and Coimbatore at 17, says the study.

Cebu City (The Philippines), Shanghai and Beijing lead the list of top 50 Emerging Global Outsourcing cities.

Though India's domination of the BPO sector continues, the Chinese are fast catching up. Six of its cities figured in the list of top 50 Emerging Global Outsourcing cities compared to India's four, the study points out.

The six Chinese cities are - Shanghai, Beijing, Shenzhen, Dalian, Guangzhou and Chengu.



The study says that with a supportive government and favourable outsourcing condition, China's outsourcing industry is set to flourish further.

Some new Chinese cities might make entry into the list next year or some of the top emerging cities might move to the top outsourcing cities' list, it says.

Cities like Guangzhou are known for engineering services, while application development and maintenance and business analytics are now being offered from Shenzhen and Shanghai respectively, it pointed out.