IBM opens service management center of excellence in Pune

IT major IBM announced the opening of the IBM Service Management Center of Excellence in India that will act as the regional hub for IBM Tivoli service management software and strategy.

BANGALORE: IT major IBM on tuesday announced the opening of the IBM Service Management Center of Excellence in India that will act as the regional hub for IBM Tivoli service management software and strategy.

The center has been designed to develop specialised focus and skills in high value areas such as telecom, security, automation and asset management.

"This first of its kind center has been established in Pune," an IBM statement said on tuesday.

The center would be staffed by IBM service management experts from around the world and would provide infrastructure and resources for education; client engagement support to sales team and business partners; and facilities for proof of concept, demos and workshops.

It also would offer certification and joint education programmes with local universities, access to industry models, best practices and proven methodologies based on IBM's worldwide service management experience, it said.
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