IBM Daksh emerges as India's top BPO firm

NEW DELHI: IBM Daksh, an arm of global technology major IBM, has emerged as the top BPO company in the country, according to a survey.

IBM Daksh has been ranked as the number one BPO firm in the 'India's Most Respected Companies' survey conducted by Business World Magazine, a company statement said here today.

The rankings are the outcome of an Indian Market Research Bureau (IMRB) conducted poll that obtained views from 682 senior managers across industry who rated companies across various parameters.

IBM Daksh presently has over 20,000 employees across 17 delivery centers spread over India and the Philippines.

IBM acquired Daksh in April 2004 with a view to enhancing its business transformation capabilities in key areas including customer relationship management and financial management services in industries such as banking, insurance, retail, technology, telecommunications and travel and transportation.