Diana's speech coach working on Indian call centre employees
A speech consultant who worked on Princess Diana's speaking skills says that misunderstandings caused when British consumers speak to call centre operators in India can be resolved by minor changes and training.
By PTI |
LONDON: A speech consultant who worked on Princess Diana's speaking skills says that misunderstandings caused when British consumers speak to call centre operators in India can be resolved by minor changes and training.
Bristol-based Andy Barrett, who coached Princess Diana on her speaking skills, believes that India's large pool of English-speaking people can further exploit their global potential by making some changes in their speech and diction.
British customers have often complained to banks, insurance companies, British Rail, BT and other companies who maintain call centres in India that conversation is often difficult due to differences of accent and articulation.
Barrett, who has coached several Indian call centre employees through his company Bart Cale Training, told PTI that the most common flaws he worked on were individuals speaking too quickly and poor articulation.
"What tends to go wrong, with students from India, is forming English consonants where the tongue tip needs to touch the biting face of the top teeth," he said.
"Another common flaw is using 'vuh' sound in place of 'wuh'. I test all the consonants and have tutorials to rectify each of them".
Apart from call centres employees, several other Indian professionals have also undergone training programmes of Barrett to smoothen their articulation and diction through 'Skype,' an Internet based telephoning software.
Bristol-based Andy Barrett, who coached Princess Diana on her speaking skills, believes that India's large pool of English-speaking people can further exploit their global potential by making some changes in their speech and diction.
British customers have often complained to banks, insurance companies, British Rail, BT and other companies who maintain call centres in India that conversation is often difficult due to differences of accent and articulation.
Barrett, who has coached several Indian call centre employees through his company Bart Cale Training, told PTI that the most common flaws he worked on were individuals speaking too quickly and poor articulation.
"What tends to go wrong, with students from India, is forming English consonants where the tongue tip needs to touch the biting face of the top teeth," he said.
"Another common flaw is using 'vuh' sound in place of 'wuh'. I test all the consonants and have tutorials to rectify each of them".
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Apart from call centres employees, several other Indian professionals have also undergone training programmes of Barrett to smoothen their articulation and diction through 'Skype,' an Internet based telephoning software.
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