Capgemini opens 300-seat BPO centre in Tiruchirappalli

CHENNAI: French IT major Capgemini today announced commissioning of a 300-seat BPO facility in Tiruchirappalli in Tamil Nadu.

Spread across an area of 18,000 sq ft, the new facility would increase Capgemini's BPO strength in India where more than 6,500 full time staff are now employed.

Capgemini pioneered a hub-and-spoke delivery network model in India when it opened a spoke location in Salem in 2008 and based on its success, the company has now expanded its delivery network with the opening of the Tiruchirappalli centre that will serve as another spoke location for the hubs in Bangalore and Chennai, a company release said here.

"The new facility is part of Capgemini India's ongoing expansion strategy for its BPO services," B L Narayan, Head of BPO Capgemini, said.

All operations at the new centre, like most of Capgemini's BPO services in India, will be non-voice based, the statement said.