British Airways extends outsourcing contract with WNS

NEW DELHI: Mumbai based Business Process Outcourcing (BPO) services prrovider WNS has extended its service contract with British Airways (BA). Under this agreement, WNS will continue to provide a range of services across sales & customer care, operations and shared services including revenue management, revenue accounting, cargo operations, customer relations, data management, information security, HR services and BA Holidays, according to a release.

The release further added that the next phase of the relationship between WNS and BA will include focus on driving transformation, technology enablement, and process efficiency.

The WNS/BA relationship began in 1996 with a 12-member team managing just over 1,000 transactions per month in PNR servicing. Today, WNS has over 800 employees managing more than one million transactions a month including key components of core business operations.